Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how LedgerSync (LedgerSync Solutions Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. When you use our services, we collect and process certain information to provide you with the best experience possible.

Who We Are

We are a bank reconciliation and ledger sync automation service based in Montreal, specializing in real-time book balancing solutions for businesses. We serve as the data controller for any personal information collected through our website and services. Our primary purpose is to help Montreal businesses streamline their financial reconciliation processes while maintaining the highest standards of data protection and privacy compliance.

Information We Collect

We collect information in several ways to provide and improve our services:

Contact Information: When you reach out to us, we collect your name, email address, phone number, and company details to respond to your inquiries and provide support.
Usage Data: We collect information about how you interact with our website, including pages visited, time spent on each page, and device information.
Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website performance.
Automatically Collected Data: We automatically collect IP addresses, browser type, operating system, and referral sources to improve our services.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you explicitly agree to receive communications or allow us to use cookies, we rely on your consent.
Legitimate Interests: We process data to improve our services, maintain website security, and understand user behavior to enhance user experience.
Legal Obligations: We may process information to comply with applicable laws and regulations in Canada and Quebec.

How We Use Your Information

We use the information we collect for specific purposes that benefit you and our business:

Responding to your inquiries and providing customer support services
Personalizing your experience on our website and tailoring content to your interests
Improving our services through analytics and user behavior research
Sending you relevant updates, newsletters, and promotional materials (only with your consent)
Ensuring website security and preventing fraudulent activity
Complying with legal requirements and protecting our rights

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Contact Form Submissions: We retain contact messages and inquiry data for up to 24 months after your last interaction with us, allowing us to maintain communication history and respond to follow-up questions.
Analytics and Cookie Data: We retain website analytics and cookie-related data for up to 14 months to track trends, improve user experience, and understand visitor patterns.
Server Logs: We retain server logs containing IP addresses and access information for up to 12 months for security and troubleshooting purposes.
Newsletter Subscribers: We retain email addresses of newsletter subscribers until you unsubscribe or request deletion.

Your Rights

You have important rights regarding your personal information. You can request access to any personal data we hold about you, ask us to correct inaccurate information, or request deletion of your data subject to legal limitations. You also have the right to withdraw consent at any time and to restrict how we process your information. If you believe your rights have been violated, you may lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC), which is the supervisory authority for data protection in Canada.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather analytics about how you use our website. Cookies are small files stored on your device that help us remember your preferences and understand user behavior. You can control cookie settings through your browser, though disabling cookies may affect some website functionality. We also use analytics tools to track website performance and user engagement patterns, which helps us optimize our services for better user experience.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure. Our website uses encryption protocols to secure data transmission, and we maintain secure servers with restricted access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information. We encourage you to use strong passwords and maintain the confidentiality of your account credentials.

Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and providing services, but only under strict confidentiality agreements. We may disclose information when required by law or to protect our rights and the rights of our users. Any third-party service providers are bound by data protection agreements ensuring they handle your information responsibly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following notification of changes constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, concerns about our privacy practices, or wish to exercise your rights regarding your personal information, please reach out to us:

Email: [email protected]

Phone: +1 514 287 4629

Address: Mountain Street 412, Montreal, H3A 2R7, Canada

We will respond to your inquiries within 10 business days. Your privacy concerns are important to us, and we are committed to addressing them promptly and professionally.